Refund policy

Mistakes happen. If you are unhappy with your purchase.
You have the right to cancel or return your order within 14 days, for any reason and without a justification.

We only accepts returns and exchanges on items that are in 100% original condition - In the condition you received your item(s). Meaning, new, unworn, unwashed, including tags and in re-sellable condition. You shall bear the direct costs of returning the goods.

We only accepts exchanges within 14 business days of receiving your order. Exchanges outside of this time will not be accepted.

Please note, all returned items will be inspected before being approved for refund or exchange. Any returned items received that are deemed unsatisfactory, meaning, not in 100% new / original / unworn / unwashed / undamaged condition will not be accepted, and will be sent back to your at your own expense. So please take extra care with any items you with to return.

To initiate a return/exchange, please contact shop@ropelessgear.com (within 14 days of receiving your order) and you will be contacted with further information. Only at this point may you return your items(s) to ropeless. Any returns sent without prior contact with us will be returned to the sender.

Certain types of items cannot be returned, like intimacy wear (such as socks and underwear), custom products (such as special orders or personalised items).

Lost item or received a damaged item?

If any item(s) you receive is lost by the carriers or damaged or defective in any way, please contact us at shop@ropelessgear.com as soon you discover the fault (Please provide detailed photos of the fault where possible).

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 20 business days have passed since we’ve approved your return, please contact us at shop@ropelessgear.com